Returning Phone Calls And Emails
By Lorraine | June 22, 2008
I get annoyed when I constantly have to phone or email the same person because they don’t respond to my messages. The impression I form of them can include any or all of the following: they’re disorganised, don’t care or avoiding me, are too busy to be interested in what I may want (even if it is to spend money with them). There are often other reasons but these are the key ones that come up for me.
Make it a habit to return your calls and emails within 24 hours. If you’re unavailable, make sure someone else in your office can be or leave a recorded message on your phone or autoresponder on your email stating when you’ll be available.
People aren’t going to hang around waiting. They’ll take their business elsewhere.
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Topics: Getting Organized, Personal Effectiveness, Small Business Management | No Comments »
Recognition Increases Your Motivation
By Lorraine | June 19, 2008
***THIS WEEK’S SUCCESS TOOL***Discover how to get yourself organised at work so you can get more done with our simple, easy-to-read e-book “Get Organised-Get A Life” full of timesaving tips. Cut and paste this link into your browser: http://www.office-organiser.com.au/Get-Organised.php
Topics: People Management, Personal Effectiveness, Success Strategies | No Comments »
Following Up Increases Your Profits
By Lorraine | June 15, 2008
When do you usually hear from your insurance agent? Usually when the premium is due or when your direct debit bounces…and that’s the phone call I received this week.
Do you think he could make a note in his diary to ring me (or get one of his assistants to call) to see how my business is going and let me know about other insurance, which could interest me? That would blow me away. Chances are there is some insurance I may need but don’t even know I need it!
Do I have any loyalty to this agent? No way (and it doesn’t matter to me how nice a person he is). If someone else in his industry contacts me and can offer a better service (which isn’t hard to do), I wouldn’t think twice about changing.
The Sale After The Sale
It really is easy to increase business just by following up with the people you have already sold to.
Many people focus on that one-off sale, keep themselves busy, busy, busy and never look at the long-term value of a client. They have no follow-up systems in place to make it easy to do that.
All you need to do is make a note in your diary or scheduler on a particular date to make contact and then just do it!
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Simple Checklists Can Make You More Money
By Lorraine | June 8, 2008
A friend of mine recently sold her house through a local agent.
She was happy with them right up until the time she paid their $10,000 fee.
After that the service deteriorated. She left numerous calls wanting information about moving house and all the associated traumas associated with it. For $10,000 do you think it would have been difficult for them to supply her with a checklist of what she needs to do? How hard can it be?
When she finally spoke to the agent, he said, “No, we haven’t got anything like that!” For $10,000 do you think it would have been worthwhile for him to prepare a simple checklist and supply it to all their clients?
Instead of her being happy and recommending this agent to others, she is infuriated by their “couldn’t care, downright lazy” attitude and will certainly tell many others about it.
Such a simple thing can bring a good experience undone and lose potentially thousands of dollars of future business as my friend will not refer them to anyone else.
You’ve probably got heaps of valuable tips that you take for granted that would be of great benefit to your clients. They could be ‘value adds’ or something that people pay for.
**** This Week’s Success Tool***
Join “The Productivity Coaching Club’ and learn the proven tips, tools and strategies our hand-picked experts use to accelerate their success in their business and their personal lives. Discover how you can too.Cut and paste this link into your browser: http://www.theproductivitycoachingclub.com/
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Clutter Creates Chaos
By Lorraine | June 1, 2008
I visited a colleague’s home office recently and was amazed at how she could manage to work in it. There were papers and files scattered everywhere. You could hardly walk through the mess. Seeing this made me feel concerned about working with her in the future.
How would you rate your work environment? Do you feel good when you walk into your office? Or does it depress you?
Did you know that by making a few changes you can transform your office into a productivity powerhouse.
Simple things like having good lighting, pictures and music can make a huge difference to how energised you are.
A coat of paint can make a massive difference and of course clearing out the clutter will make you feel fantastic. You’ll be able to focus and get more done
***THIS WEEK’S SUCCESS TOOL***Discover how to get yourself organised at work so you can get more done with our simple, easy-to-read e-book “Get Organised-Get A Life” full of timesaving tips. Cut and paste this link into your browser: http://www.office-organiser.com.au/Get-Organised.php
Topics: Filing Systems, Getting Organized, Home Based Business, Personal Effectiveness, Productivity Club, Small Business Management | No Comments »