People Management
Next Entries »Who’s managing in your business?
Tuesday, April 15th, 2008A common challenge shared with many of my clients is being the role of the leader and not just being ‘a good boss’. Sure getting along with your team is important however that’s not enough for effective leadership. Â
 It’s very important that someone is the leader in your business and that staff know exactly who they can turn to. […]
Having the Right Coach Makes All the Difference
Saturday, April 12th, 2008Attended my son’s first rugby league match of the season yesterday.
What a difference having the right coach made.
Last year the coach lacked people skills and basically barked commands at the boys…no wonder they didn’t listen and many left the team.
This year is the complete opposite. Trent is playing at a new club and the coach is encouraging, […]
Be careful who sends emails on your behalf
Thursday, April 3rd, 2008If you have people sending out emails on your behalf, make sure they know how to ‘talk’ to people.
I had a message from a lady who does the bookkeeping for one of my suppliers. The way she worded her email implied I must be stupid. Â
In fact I’ve been thinking about taking my business elsewhere because the company […]
Train your staff on how to answer the phone and return calls
Tuesday, April 1st, 2008I emailled and left a message with the receptionist at the Real Estate office handling my daughter’s rental property.
The telephone was answered by a very young girl who had no idea how to answer the phone in a professional manner.  The impression I received was of a very shoddy business.
The only reason we decided to […]