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How Poor Systems Lose You Business
By Lorraine | September 21, 2008
I’ve recently added another member to my virtual team who handles the overflow of administrative tasks. It frees up my permanent Virtual Assistant Kathie to work on high priority work.
Anyhow, what I like about Charmaine is she is very prompt, responds to email quickly and gets the work done. She keeps me in the loop. Both my VAs are like that and it gives me great confidence and trust in them.
Both of these ladies are in their own business and understand that if you don’t provide a reliable service, they won’t getting my business.
Unfortunately, that’s not the norm in small business. Most people over promise and barely deliver.
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Topics: Small Business Management |