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Overcoming People Problems In Your Business
By Lorraine | July 6, 2008
The no. 1 asset in any business is it’s people, yet when work with my clients generally that is their no.1 headache, apart from not having enough time and money!
Mary and Ken own a plumbing business employing 9 other people. They used to always complain about how irresponsible their ‘boys’ were. Not filling in the correct paperwork which caused many hours to be wasted by the two office girls and issues on-site due to basic carelessness.
During our coaching sessions it was obvious that both Mary and Ken were ‘too busy’ that they overlooked the basics with their people…they did not communicate with them, hold regular meetings to discuss what was working well and how they can improve, there was no recognition and reward program and because of their lack of systems (the knowledge was in the heads of Mary and Ken), the staff were left to their own devices. There was no on-going training. The ‘boys’ were working in a disorganised and chaotic environment and they were following the lead of the owners.
By showing them how to free up their time and teach them valuable leadership skills, they were able to turn their business around with systems everyone could follow and spend regular time each week developing their team.
If business is doing well and you’re retaining your people, congratulations. If it’s not and you have people problems, look in the mirror then take the necessary action to get back on track.
***THIS WEEK’S SUCCESS TOOL***
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Topics: Getting Organized, Meetings, People Management, Small Business Management, Success Strategies, Time Management |