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Returning Phone Calls And Emails
By Lorraine | June 22, 2008
I get annoyed when I constantly have to phone or email the same person because they don’t respond to my messages. The impression I form of them can include any or all of the following: they’re disorganised, don’t care or avoiding me, are too busy to be interested in what I may want (even if it is to spend money with them). There are often other reasons but these are the key ones that come up for me.
Make it a habit to return your calls and emails within 24 hours. If you’re unavailable, make sure someone else in your office can be or leave a recorded message on your phone or autoresponder on your email stating when you’ll be available.
People aren’t going to hang around waiting. They’ll take their business elsewhere.
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Topics: Getting Organized, Personal Effectiveness, Small Business Management |