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Simple Checklists Can Make You More Money
By Lorraine | June 8, 2008
A friend of mine recently sold her house through a local agent.
She was happy with them right up until the time she paid their $10,000 fee.
After that the service deteriorated. She left numerous calls wanting information about moving house and all the associated traumas associated with it. For $10,000 do you think it would have been difficult for them to supply her with a checklist of what she needs to do? How hard can it be?
When she finally spoke to the agent, he said, “No, we haven’t got anything like that!” For $10,000 do you think it would have been worthwhile for him to prepare a simple checklist and supply it to all their clients?
Instead of her being happy and recommending this agent to others, she is infuriated by their “couldn’t care, downright lazy” attitude and will certainly tell many others about it.
Such a simple thing can bring a good experience undone and lose potentially thousands of dollars of future business as my friend will not refer them to anyone else.
You’ve probably got heaps of valuable tips that you take for granted that would be of great benefit to your clients. They could be ‘value adds’ or something that people pay for.
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Topics: Getting Organized, Success Strategies |