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Write It Down!
By Lorraine | May 11, 2008
Earlier this year, I was interested in the services of a Public Relations company. The Account Manager said he’d send me information in a few days. Weeks later he rang to apologise for not sending anything and would do so that week.
Can you believe it? The fact he even remembered me after all those weeks was incredible and then he had the audacity to call and say he would send it months later! As if I was going to use their services. In fact when the information arrived it was immediately tossed in the (recycle) bin.
Why Do People Over Promise And Under Deliver?
From what I observe, people make promises verbally and then do not write the details down in their diary so they can remember to follow up. As long as they look in their diary and take action, there’s no chance of them forgetting!
So make sure you religiously use your diary or planner and enter everything you promise to follow-up on. Otherwise you may find not only will you lose business, you’ll also lose your credibility.
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Topics: Getting Organized, Personal Effectiveness, Time Management |
May 12th, 2008 at 11:25 pm
This very thing happened to my husband yesterday. But it was a much shorter time frame. He rang our local pizza shop, placed an order, and went to collect it 10 minutes later. Would you believe when he got there, they claimed no order had been taken?! Four staff members stood there shaking their heads while a 5th scuttled out the back door, clearly feeling guilty. All’s well that ends well. He received an apology and a discount. Pen and paper are simple yet necessary organising tools.