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Train your staff on how to answer the phone and return calls
By Lorraine | April 1, 2008
I emailled and left a message with the receptionist at the Real Estate office handling my daughter’s rental property.
The telephone was answered by a very young girl who had no idea how to answer the phone in a professional manner.  The impression I received was of a very shoddy business.
The only reason we decided to use this company was the fact that we knew the original property manager who was dynamite. She was pro-active and responded to all our requests whether by phone or email. Unfortunately as many good people do, she left the company.
Anyhow, not only did I email the new property manager plus left a phone message (which received no response, I also left a message for another person I knew there who also did not respond.
Four days later I rang to follow up and was told both of these people were out, so I asked to speak with the business owner. I told him what had happened and miraculously I received two phone calls that day.Â
Amazing what happens when you shout a little louder!
From my experience this company is poorly run. If they can’t do the little things right, how are they when you have bigger fish to fry?Â
Topics: Getting Organized, People Management, Small Business Management, Time Management |