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Don’t Take ‘No’ For An Answer
By Lorraine | March 9, 2006
Today my son got his foot caught in the ‘doggie’ door of our fly-wire screen. Luckily he was fine but the doggie flap was broken!
I rang the company who orginally installed the door to see when they could fix it. The response I received from the receptionist was, ‘ No, we can’t replace the flap’.
I said “why not?” and her response was that’s not something we do. I then went on to say, “Can I please speak with the manager or the owner of the business”.
Guess what? I received a totally different answer. “Yes, we can fix the doggie door. When would you like us to come out and do the repair?”.
The lesson is, don’t take ‘no’ for an answer. Also if you manage or own your own business, make sure you train your people. Learn how to manage your business effectively so you spend time on developing them so they can be an asset to your business, not a liability.
Lorraine
Topics: Success Strategies |